1. Personal data?
1.1. Water room: data controller
Generally, the company that collects personal data and implements data processing is:
Salle d'ô, a simplified joint-stock company with a capital of 40,000 euros, registered with the Montpellier trade and companies register under number 877 578 807, whose registered office is located at 48 grande rue jean moulin in Montpellier (34000).
1.2. Other data controllers
However, during your visit to the website, other companies may collect personal data about you. These companies may use cookies, trackers, or tags as described in section 12 herein.
2.1 Legal basis for processing
User privacy is protected by law. Under data protection regulations, Salle d'ô is only permitted to use its users' personal data if it has a valid legal basis. Salle d'ô must ensure it has one or more of the following legal bases:
- The execution of a contract (for example, to process and fulfill an order for goods or to open and manage a room account), or ;
- The fulfillment of a legal obligation (e.g., keeping invoices), or ;
- When this is in the legitimate interest of the room, or ;
- When the user has given their consent.
A "legitimate interest" of salle d'ô must not conflict with the rights and freedoms of users. Examples of legitimate interests mentioned in the GDPR include fraud prevention, direct marketing, and data sharing within a group of companies (such as salle d'ô).
The applicable legal bases for each data processing operation are specified in the table below.
2.2 The legal basis of the water room
The company Salle d'Ô collects and records personal data from its customers in order to carry out the following processing:
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Why do we use your personal data? |
What are our reasons? |
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The operations to combat fraud and to assess the risk of fraud have been authorized by the CNIL as explained in point 8.3.
3. To whom is your data transmitted?
Your data is transmitted to Salle d'ô partners who may process the data on their own behalf (these are recipients) or solely on behalf of and according to the instructions of Salle d'ô (these are subcontractors).
3.1. Recipients of room data
The recipients of the data are:
- Financial and credit institutions
- The police authorities, acting on judicial orders related to the fight against fraud
- Customs services in the event of delivery abroad
- Social networks
3.2. Water room subcontractors
Salle d'ô also uses subcontractors for the following operations:
- Technical service
- Secure payment on websites and mobile applications
- The fight against fraud and the recovery of unpaid debts
- Shipping your orders and parcels
- Managing chat, phone calls, their possible recording, and sending postal mail
- Personalization of website and mobile application content
- Carrying out maintenance and technical development operations for the website, internal applications and the information system for the operating room.
- Collecting customer reviews
- Sending sales prospecting emails and mobile notifications
4. What are my rights regarding data?
4.1. What are my rights?
Pursuant to Articles 14 to 22 of Regulation 2016/679 of 27 April 2016, any natural person using the service has the right to exercise the following rights:
- Access rights
- A right of rectification,
- A right to object to and erase the processing of one's data
- A right to object to profiling
- A right to restrict processing,
- A right to data portability
Finally, when salle d'ô detects a personal data breach likely to result in a high risk to your rights and freedoms, you will be informed of this breach as soon as possible.
4.2. How to practice them?
These rights can be exercised with the company Salle d'Ô, which collected the personal data, in the following manner:
By mail, by writing to us at the following address:
Customer relations department – 48 grande rue jean moulin 34000 montpellier , indicating your name, surname, address, email and if possible customer reference in order to speed up the processing of your request.
The application must be accompanied by proof of identity.
Salle d'ô will respond within one month of receiving the request. In certain cases, due to the complexity of the request or the number of requests, this period may be extended by two months.
4.3. What are the consequences of exercising the right to object to profiling?
If a user exercises their right to object to marketing profiling, they will still receive marketing communications, but these will be less relevant and will no longer be targeted according to their personal interests.
4.4. What to do next?
In the event of no response or an unsatisfactory response, the person concerned has the right to appeal to the supervisory authority of their country of residence:
- In France , the CNIL : https://www.cnil.fr/
5. What happens to my data after my death?
The user may formulate instructions relating to the retention, erasure and communication of their personal data after their death in accordance with article 40-1 of law 78-17 of 6 January 1978. These instructions may be general or specific.
7. How long is my data kept ?
Salle d'ô has established precise rules regarding the retention period for users' personal data.
7.1. General rules concerning the management of the business relationship:
To calculate the most relevant storage duration, salle d'ô distinguishes between:
- People referred to as "prospects" who have never made a purchase from Salle d'Ô
- People referred to as "customers" who have made at least one purchase
Customer and prospect data is kept for a period of 3 years.
Regarding prospects, the starting point for the retention period is the creation of the account.
For customers, the starting point for the data retention period is their last purchase at Salle d'Ô. The data retention period for a customer will differ depending on whether or not they participate in a loyalty program.
7.2. Specific rules concerning certain data processing:
For certain types of processing, data retention is subject to specific retention periods.
Here are a few examples:
- Recordings of telephone conversations with customer service are kept for a period of 3 months.
- Instructions regarding the fight against fraud are kept for 3 years.
- invoices are kept for 10 years.
8. What security measures are in place to protect my data?
8.1. General Rules
As the data controller, the company salle d'ô takes all necessary precautions to preserve the security and confidentiality of the data and in particular to prevent it from being distorted, damaged, or accessed by unauthorized third parties.
Salle d'ô has deployed a robust security system to ensure the highest level of security for the data collected and to detect data breaches. This includes the physical security of the buildings housing our systems, IT system security to prevent external access to your data, and maintaining secure backups of your data.
When it uses subcontractors, salle d'ô ensures that they comply with the rules related to data protection.
9. What should we know about the data collected by social networks?
Salle d'ô suggests using social networks to improve business relationships.
Using social media to interact with salle d'ô is likely to result in data exchanges between salle d'ô and these social media platforms.
Salle d'ô invites you to consult the personal data management policies of the various social networks to find out what personal data may be transmitted by them.
Is there data on minors under the age of 16 ? collections ?
In accordance with the general terms and conditions of sale, it is necessary to be 16 years old to create an account on the salle d'ô website and make purchases.
When creating an account, the user has the option to provide their children's data. The user may transmit data concerning minors under 16 years of age to salle d'ô. They confirm that they hold parental authority and expressly consent to transmitting this data of minors to salle d'ô.
11. Will I receive marketing solicitations?
11.1. Principles applicable to the water room
Salle d'ô uses your contact details to send you targeted advertisements, including by email , postal mail, SMS, mobile notification , on social networks or third-party websites.
In this context, the company salle d'ô undertakes to respect the rules applicable to each prospecting channel.
11.2. Email and SMS prospecting
Salle d'ô complies with the rules laid down by Directive 2002/58/EC of 12 July 2002 which requires the prior express consent of the user for sending commercial prospecting by electronic means (email or SMS).
Therefore, when creating your account on the site, you are expressly asked for your consent:
- To receive offers for water rooms by email
- To receive offers from the partners of Salle d'Ô, to whom your contact details would be transmitted
- To receive offers for water park rooms via SMS
Salle d'ô will not send you personalized solicitations by email or text message if you have not consented to it.
There is an exception in the case where the user, without having given prior consent, may nevertheless be solicited if he is already a customer of the company salle d'ô and the purpose of the solicitation is to offer similar products or services.
In all cases, the user has the option to object to receiving these solicitations by taking the following actions:
- When creating the account, check the boxes related to prospecting as "no";
- For email, by clicking on the unsubscribe link provided in each email or by going to your salle d'ô account in the newsletter section;
- For the SMS, by sending a stop SMS to the number indicated in it or by going to your Salle d'Ô account in the newsletter section;
- By contacting customer service.
11.3. Sales prospecting by telephone
Salle d'ô may contact you by telephone to offer you products or services. Your telephone number may also be shared with Salle d'ô's partners (list of partners in section 3.1 of this policy). If you do not wish to be contacted, you can register on the national opt-out list for telemarketing at www.bloctel.gouv.fr or exercise your right to object by contacting Salle d'ô directly.
11.4. Sales prospecting by mail
Salle d'ô or its partners may send you marketing communications by post. You can object to this at any time by exercising your right to object in accordance with point 4 of this data protection policy.
12. Does salle d'ô use cookies, tags and trackers?
When using our service, information relating to the browsing of your device (computer, tablet, smartphone, etc.) may be recorded in "cookie" files placed on your device, subject to the choices you have made regarding cookies and which you can change at any time.
12.1. What is a cookie?
The term "cookie" encompasses several technologies that allow for tracking browsing activity or analyzing user behavior. These technologies are numerous and constantly evolving. They include, in particular, cookies, tags, pixels, and JavaScript code.
A cookie is a small text file saved by the browser on your computer, tablet or smartphone, which allows user data to be stored in order to facilitate navigation and enable certain functionalities.
There are two types of cookies:
- First-party cookies, placed by salle d'ô for the purposes of navigation and operation of the site
- Third- party cookies are placed by partner companies to identify your interests and send you personalized offers. These third- party cookies are managed directly by the companies that issue them, and they must also comply with data protection regulations.
The cookie is stored on your computer when you visit the salle d'ô website or when you view an email from salle d'ô.
12.2. For what reasons are cookies, tags and trackers used ?
The cookies that Salle d'Ô places on the website allow us to:
- compile statistics and data on traffic and usage of the various elements of our services. For this purpose, we use audience measurement cookies.
- adapt the presentation of our website according to the device used; - adapt the presentation of our website according to each user's preferences; - remember information related to a form you have filled out on our website (registration or access to your account, subscribed service, contents of an order basket, etc.); - allow you to access reserved and personal areas of our website, such as your account, using your login credentials; - implement security measures, for example, when you are asked to log in to your account again after a certain period of time; - share information with advertisers on other websites to offer you relevant advertisements that match your interests. For this purpose, we use advertising cookies.
- share information on social networks. For this purpose, we use cookies to allow sharing on these networks - to obtain statistics on deliverability, openness and reading of newsletters sent by email.
12.3. How to configure the storage of cookies, tags and trackers?
In accordance with Directive 2002/58/EC of 12 July 2002, the company salle d'ô collects your prior consent before placing advertising, audience measurement and social media sharing cookies.
You can choose at any time to express and modify your cookie preferences, using the methods described below.
12.3.1 Configuring your navigation software
You can configure your browser to allow cookies to be stored on your device or, conversely, to reject them, either systematically or according to their origin. You can also configure your browser to prompt you to accept or reject cookies on a case-by-case basis before a cookie is likely to be stored on your device.
How to exercise your choices, depending on the browser you use?
Each browser has a different configuration for managing cookies and your preferences. This is described in your browser's help menu, which will tell you how to change your cookie preferences. For Internet Explorer™: http://windows.microsoft.com/fr-fr/windows-vista/block-or-allow-cookies ,
for Safari™: http://docs.info.apple.com/article.html?path=safari/3.0/fr/9277.html ,
for Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ,
for Firefox ™ : http://support.mozilla.org/fr/kb/activer%20et%20d%c3%a9sactiver%20les%20cookies ,
for Opera ™: http://help.opera.com/windows/10.20/fr/cookies.html
12.3.2. Configuring your smartphone's operating system
You can control cookie storage on your smartphone through your operating system settings.
On iOS : https://support.apple.com/fr-fr/ht201265
On Android : https://support.google.com/chrome/topic/3434352
12.3.3. Configuring cookies using a tool provided by salle d'ô
In order to comply with regulations, Salle d'Ô uses a tool allowing users to configure the placement of cookies when they connect to the website www.salle-dô.com
12.3.4. Opt-out list for managing cookie placement
You also have the option to object to the placement of cookies by accessing the website http://www.youronlinechoices.com/fr/controler-ses-cookies/ .
13. What is the data protection officer for the operating room?
13.1. What are its missions?
The data protection officer appointed within salle d'ô is responsible for ensuring compliance with the regulations and rules described in this document.
In particular, it ensures that a register of personal data processing carried out in the company is established and that these processes comply with regulations and their evolution.
He raises awareness among the teams and responds to users wishing to exercise their rights regarding personal data collected by salle d'ô
13.2. How to contact the data protection officer
You have the option of contacting the data protection officer at dpo@salle d'ô.com
To learn more about your rights, visit the website of your supervisory authority:
- In France , the CNIL : https://www.cnil.fr/