Exercising your right of withdrawal
You have a right of withdrawal of fourteen (14) calendar days from the date of receipt or collection of your entire order.
During this period, you may return undamaged Products without having to provide any justification or pay any penalty . In the event of damaged Products received, the procedure in Article 2.3 will apply.
All Products may be returned, except those excluded by law under Article L221-28 of the French Consumer Code, for example, Products that have been personalized at your request, Products that have been unsealed and cannot be returned for hygiene reasons (e.g., toilet seats ) , etc.
Returned Products must be undamaged and complete and must not have been used.
To exercise your right of withdrawal, you can use the contact form on the website by making an unambiguous statement indicating your intention to return the Product to Salle d'ô.
Salle d' ô will acknowledge receipt of your withdrawal by email.
You must then Return the Products to Salle d'ô no later than fourteen (14) days following your withdrawal, either:
- by mail to the following address: Salle d'ô, 48 grande rue Jean Moulin 34000 Montpellier. Return shipping costs via mail are your responsibility (except in the case of an error by Salle d'ô when sending the Product).
Salle d'ô is committed to refunding all sums paid upon receipt of the Product.
Salle d' ô will refund returned Products, subject to compliance with the conditions mentioned above, as well as the standard "outbound" delivery charges if you return your entire order. "Outbound" delivery charges with surcharges are refunded up to the amount of the standard delivery charges. Please note that the initial delivery charges will be refunded separately.
If you do not return your entire order and keep one or more of the ordered products, the initial delivery charges will not be refunded by Salle d'ô.
The refund will be issued via the payment method used for the returned order.
For any other payment method , or in the event of failure or impossibility of the above refunds, the refund will be issued by check sent to the billing address.